Privacy Policy

1. Who We Are

Guid-ed Wellness provides holistic counselling, Reiki, sound healing, hypnotherapy, autoimmune coaching, and meditation services. Your privacy is important to us, and we are committed to protecting your personal information in accordance with UK data protection legislation.

2. Information We Collect

When you book a session, contact us, or make a purchase, we may collect:

  • Your name, email address, and phone number

  • Appointment and session details

  • Billing and payment information

  • Health and wellbeing information you choose to share

  • Any correspondence you send via email or contact forms

Bookings made through Solo are subject to Solo's own Privacy Policy and Terms & Conditions, which you can review at the time of booking along with consent forms.

3. How We Use Your Information

We use your information to:

  • Schedule and manage appointments

  • Process payments

  • Send booking confirmations and appointment reminders

  • Respond to enquiries

  • Maintain appropriate client records

  • Meet professional and legal obligations

  • Send marketing emails where you have opted in (you can unsubscribe at any time)

4. Confidentiality & Clinical Supervision

All personal and health-related information shared during sessions is treated as confidential and handled in accordance with applicable professional, ethical, and legal standards.

As part of providing safe and effective counselling services, I engage in clinical supervision. During supervision, aspects of client work may be discussed for professional development, quality assurance, and ethical practice. Wherever possible, information is anonymised so that clients cannot be identified. My supervisor is also bound by strict confidentiality and professional ethical standards.

Information will only be disclosed without your consent where there is a legal or safeguarding obligation to do so, such as where there is a serious risk of harm to yourself or others, or where disclosure is required by law.

5. Third-Party Services

We use trusted third-party providers who may process your personal information on our behalf, including:

  • Squarespace – website hosting and website functionality

  • Stripe – payment processing

  • Solo – appointment booking and scheduling

  • Google Fonts and Adobe Fonts – font rendering

These providers have their own privacy policies governing how they process your information.

6. Cookies

This website uses cookies to improve your browsing experience and website functionality. You can manage your cookie preferences through the cookie banner displayed when you visit the site.

7. Your Rights

Under UK GDPR, you have the right to:

  • Request access to your personal information

  • Request correction of inaccurate information

  • Request deletion of your personal information where appropriate

  • Withdraw consent where processing is based on consent

  • Lodge a complaint with the Information Commissioner's Office (ICO)

8. How Long We Keep Your Information

Client records are retained only for as long as is necessary to meet legal, insurance, and professional requirements. Counselling records are typically kept for 7 years after your final session (or until a child client reaches age 25, where applicable), after which they are securely destroyed unless a longer retention period is required by law.

9. Contact

If you have any questions about this Privacy Policy or how your information is handled, please contact us via the Contact page on this website.